Please read the following terms and conditions carefully prior to purchase.

DEFINITIONS & CONDITIONS:
1) 'Us', 'Our', 'Our Company', 'We' or 'SLP' means Superb Lifestyle Products Pty Ltd.
2) 'You' or 'Your' means the purchaser, customer or buyer.
3) Day or Days mean working day(s) (Monday to Friday excluding Public Holidays)
4) Courier means a third party company used to convey or deliver our products and is not associated with SLP in anyway.
5) Transit means the period from when the product leaves our warehouse to the time it arrives at the purchaser's delivery address.
6) Partial Damage means that part of the product is broken or does not fuction correctly and can be repaired by replacement part(s). This is to be determined by SLP.
7) Irreparable Damage means the product can not be repaired.This is to be determined by SLP.
8) Re-delivery fee means an additional fee payable by the purchaser should there be no acceptable person at the delivery address to sign for and accept delivery during the arranged delivery time window or the delivery address is inaccessable or incorrect.
9) Acceptable person means an adult over 18 years of age. If the purchase was made using a credit card the acceptable person must be the credit card holder and must also produce the credit card used to make the purchase. Any person signing for and accepting delivery must produce an acceptable I.D. (See 10)
10) Acceptable I.D. means a current Australian driver's licence, passport or proof of age card.
11) Delivery Window means the period of time between which the delivery would arrive at your delivery address.
12) Parts mean each individual component or a group of components.
13) Labour means the cost of repair, removal or installation 

DELIVERY: 
Our products are delivered by either Australia Post or independant courier companies. All delivery time frames are estimates only and are provided to SLP by the courier. We do not take resposibility for any delay in delivery. Delay in delivery may be caused by vehicle malfunctions, vehicle accidents, industrial actions and natural disasters such as fires, storms and floods all of which are outside our control. SLP will contact each purchaser to arrange for delivery time and to confirm the delivery address. The acceptable person will be required to produce an acceptable I.D. prior to receiving delivery.
The product(s) will be delivered to the front door only. The acceptable person must be present to receive and sign the proof of delivery. If the purchase was made with a credit card, the card holder must be present and must produce an acceptable I.D. The credit card used to make the purchase must also be sighted.
You must inspect the product for any damage prior to accepting delivery. If the product(s) is damaged, you must not sign the proof of delivery and must contact SLP immediately. By signing the proof of delivery you have agreed that you have received the product(s) in good condition.
All products are covered by transit insurance whilst in transit. The cost of transit insurance is included in the delivery fee. The transit insurance cover terminates when you have received and signed for the product(s). SLP will however allow for a 2hrs grace period for late reporting of damaged items. All damages must be reported to SLP by telephone as soon as possible and NOT later than 2hrs after delivery.
Should the product(s) be damaged in transit, SLP will replace the damaged part(s) free of charge. If the product is deemed to be irreparable, SLP will replace the entrie product(s) free of charge. The damaged part(s) or product(s) must be returned to SLP. SLP will organise and pay for all transport cost of delivering replacement product(s) or part(s) including the cost of returning damaged products to SLP.

IMPORTANT: Should there be no acceptable person to take delivery of the product(s) at the delivery address during the predetermined delivery window, an addition Re-delivery Fee (up to $300) may be charged. This is to cover the cost of sending the courier back to re-deliver the product(s). An additional re-delivery fee is payable on each re-delivery attempts. After 3 unsuccessful delivery attempts the products would be returned to our warehouse and no further attempts to re-deliver would be made until we have received further information from you.

PAYMENT:
We accept the following forms of payment;
1) Bank Deposit at Commonwealth Bank - Immediate Product Dispatch
2) Personal Cheque - Products will be dispatched after the cheque is cleared (Up to 5 working days)
3) Bank Cheque - Products will be dispatched after the cheque is cleared (Up to 5 working days)
4) Paypal - Immediate Product Dispatch
5) Credit Card (Visa or Mastercard Only) - Credit card and card holder must be sighted on delivery.
                                                                 - Card holder must also produce an acceptable I.D.
                                                                 - Delivery to residential addresses only for all credit card purchase.

Note: SLP takes internet and credit card fraud very seriously. We endevour to protect all personal information and credit card information with the highest security. We have a 128-bit encrypted online order and payment page with SSL certificate authentication. We make it our priority to protect our customers, our company and the general public from fraud. We also use fraud detecting services to weed out all potential fraudulent purchases. We will contact you a number of time to confirm all payment and delivery information, this is part of our fraud prevention scheme. We will not pass your private details to any third party other then for the purpose of delivering the products.

30 DAYS MONEY BACK SATISFACTION GUARANTEE:
If for any reasons you are not satisfied with our products, you may return it within 30 days for a refund of the purchase price minus the cost incured by SLP for delivery & return delivery.
Conditions:
-You must notified SLP within 30 days if you are not satisfied with our products
-Notification must be by email to sales@superb-lp.com.au - It is your responsibily to confirm that SLP has received the notification.
-You must include a copy of the invoice by fax.
-The product must be returned to SLP in its original condition & packaging. Product must not be damaged or marked in anyway.
-All return deliveries must be organised by SLP. The cost of the return delivery is the same as the original delivery.
-After receiving the products and we are satisfied all above conditions have been met, SLP will credit the refund amount into the original payment account (ie, credit card or bank account)
-The refund amount is the original purchase price minus the cost of initall delivery plus return delivery.
Example: Orginal purchase price of $100 with free delivery. Say, cost of initial delivery is $10, shown as a $10 discount on your invoice, this delivery amount is now chargable. The return delivery amount will be the same as original delivery. Therefore, the refund amout is $100 - (2 x $10) = $80

WARRANTY:
All SLP products come with a 12 month warranty against faulty material or workmanship. Should the product fail during the warranty period, we will send you a replacement free of charge. The faulty item must be returned to SLP before a replacement is sent. SLP will arrange for the pick-up of the faulty item at no cost to the customer.
Warranty does not include the cost of removing the faulty products or to have a new product installed. Warranty does not include labour. Warranty is void if the product was installed incorrectly or not according to instructions. Warranty is void if the product was used for purpose or manner other than those specified or intended. Original invoice must be produced to claim warranty.